CoreLB ("CoreLB", "we", "us", or "our") provides an AI-powered infrastructure operations platform that helps organizations investigate, monitor, and perform authorized infrastructure operations. This Privacy Policy explains how we collect, use, protect, and retain information when you use CoreLB, our website, applications, and services (collectively, the "Services").
1. Information We Collect
We may collect the following categories of information.
Account Information
When you create an account, we may collect:
- Name
- Email address
- Company or organization name
- Login credentials and authentication information
- Account and billing information
Infrastructure Information
Depending on how you configure the Services, CoreLB may process information from infrastructure environments connected to the platform, including:
- Server and system information
- Infrastructure configuration
- Application and system logs
- Monitoring and telemetry data
- Kubernetes resources
- Cloud resources
- Database metadata and diagnostic information
- CI/CD information
- Network and service information
- Infrastructure commands and their results
The specific information processed depends on the permissions and integrations configured by the customer.
Credentials and Secrets
CoreLB may interact with authentication credentials, tokens, API keys, or other secrets required to connect to customer infrastructure. We design the platform to minimize unnecessary exposure and storage of sensitive credentials. Customers remain responsible for configuring appropriate permissions and access controls.
Usage Information
We may automatically collect information about how the Services are used, including:
- IP address
- Browser and device information
- Application activity
- Authentication events
- Service usage
- Error and diagnostic information
- Security events
2. How We Use Information
We may use information to:
- Provide and operate the Services
- Authenticate users
- Perform requested infrastructure operations
- Investigate infrastructure issues
- Maintain and improve reliability
- Detect and prevent abuse and security incidents
- Provide customer support
- Monitor service performance
- Maintain audit records
- Communicate with customers
- Comply with applicable legal obligations
We do not sell customer information.
3. Customer Data
When an organization uses CoreLB to connect its infrastructure, that organization generally controls the infrastructure data processed through the Services. CoreLB processes such information on behalf of the customer to provide the Services. Customers are responsible for determining what information is made available to CoreLB and for configuring appropriate permissions, access controls, and retention settings.
4. AI Processing
CoreLB uses artificial intelligence and machine-learning technologies to provide infrastructure analysis and operational capabilities. Depending on the configuration of the Services, information may be processed by third-party AI or infrastructure service providers acting as subprocessors.
Customer data is not intentionally used to train general-purpose AI models unless explicitly agreed with the customer. We seek to minimize the amount of sensitive information provided to AI systems and apply technical controls designed to prevent unnecessary exposure of credentials and secrets.
5. Data Retention
We retain information for as long as reasonably necessary to:
- Provide the Services
- Maintain security and auditability
- Fulfill contractual obligations
- Resolve disputes
- Comply with legal requirements
Retention periods may vary depending on the type of information and the customer's configuration. Customers may request deletion of their data subject to applicable legal, security, and contractual requirements.
6. Data Security
We use administrative, technical, and organizational safeguards designed to protect information processed through the Services. These may include:
- Encryption in transit
- Encryption at rest
- Authentication controls
- Role-based access controls
- Least-privilege access
- Audit logging
- Infrastructure monitoring
- Vulnerability management
- Secure software development practices
- Access reviews
- Incident response procedures
No internet-based service can guarantee absolute security. We continuously work to improve the security of CoreLB.
7. Data Sharing
We may share information with:
- Infrastructure and cloud service providers
- AI and machine-learning service providers
- Authentication providers
- Payment processors
- Monitoring and security providers
- Professional advisors
- Government authorities where legally required
Service providers are permitted to process information only as necessary to provide services to CoreLB or our customers. A current list of material subprocessors may be made available through our Subprocessors page.
8. International Data Transfers
CoreLB may process information in countries other than the country where the customer is located. Where applicable, we use appropriate contractual or other legal mechanisms for international transfers of personal information.
9. Cookies and Similar Technologies
Our website may use cookies and similar technologies to:
- Maintain website functionality
- Understand website usage
- Improve the user experience
- Maintain security
- Measure website performance
You may configure your browser to reject certain cookies.
10. Your Rights
Depending on your location and applicable law, you may have rights relating to your personal information, including the right to:
- Access your information
- Correct inaccurate information
- Request deletion
- Request restriction of processing
- Object to certain processing
- Request data portability
Requests may be submitted through the contact information below.
11. Children's Privacy
The Services are not intended for children under the age required by applicable law to independently provide consent to data processing. We do not knowingly collect personal information from children for the purpose of providing the Services.
12. Changes to This Policy
We may update this Privacy Policy from time to time. When material changes are made, we may provide additional notice through the Services or other appropriate communication channels. The "Last updated" date at the beginning of this Policy indicates when it was most recently revised.
13. Contact
If you have questions about this Privacy Policy or how CoreLB handles information, contact us at:
Privacy: [email protected]
Security: [email protected]